What is Apple Classroom? Apple Classroom is an iPad and Mac app that lets teachers guide and direct students on their iPad. Teachers can remotely open an app on all student iPads, lock iPad screens, view a webpage, and more. How often do Apple Classroom rosters update? Apple Classroom rosters update once a week. Who can use Apple Classroom? Apple Classroom is available for teachers or Co-teachers. Other staff such as EAs, TAs and support staff do not have access unless they are listed as a co-teacher in Campus. How can I solve common Apple Classroom issues? If you are experiencing issues with Apple Classroom, please verify/perform the following before reporting an issue: Confirm with your school clerk that your class is rostered correctly in Campus. Delete the Classroom app on your iPad and reinstall it. Update your iPad (and the students' iPads) to the latest iOS version Confirm that students do not have bluetooth disabled and are connected to WiFi.

Hello! If you're new to Freshservice, please start here! This article lists the categories available when you're reporting an issue (incident) to us. The service catalog uses a different list of categories. If you need more information about the difference between incidents and service requests, please read this article. On the other hand, if you want to understand what role categories play in Freshservice, read this. Category Sub-category Item Notes Academic Applications Apple Classroom Campus Clever Destiny EdPlan FAST PowerSchool Perform Professional Learning Schoology Seesaw SWIS Xello Academic Applications (Other) Applications that teachers and students use in classroom settings that aren't covered by other categories. For example: Writing apps Mathematics apps Testing apps (e.g. TestNav) Special education apps (e.g. Boardmaker) CAD apps (e.g. SketchUp) Account/Access Finance Account HR Account Managed Apple ID SPPS Account (AD) Student Information System Accounts (CAMPUS) Work Order Facilities Account Business Applications Adobe Creative Suite Bolt (Tableau) Business Applications (Other) Other applications used in SPPS administration, but typically not in classrooms. Collaboration Tools Microsoft Teams, Google Meet, Zoom, FaceTime, etc., but not virtual phones Laserfiche Office Productivity Office 365, most Google Apps, etc. Classrooms, Meeting Rooms, and Labs A/V Equipment Projectors, Apple TVs, speakers, presentation stations, and all manner of televisions Labs and Mobile Carts Stationary and mobile computer labs (laptop carts, iPad carts, etc.) Room Scheduling Special Event Computers, Printers, Phones and Email Computers eFax Email iPads and Tablets Networking/Internet Phones Desk Phones Mobile Phones Virtual Phones  Google Voice, Jabber, etc. Printers, Scanners, and MFDs Technology Recycling VPN Department Services Communication Blackboard Connected Constant Contact Facilities Tririga Finance Finance Services Health Services CHA Access (Remote) Human Resources Human Resources Services On-/Off-boarding and Changes IT Data Services Freshservice Logistics Moving stuff from place to place: office moves, LMM iPad supply runs, B2B transfers, pickups and deliveries of all sorts. Project Management/Smartsheet Websites Nutrition Services Catering Food Quality FOH Equipment Interactive Menu NC Delivery/Driver Ordering PE Menu Plans Printer/Scanner Recipe Nutrition Services (Other) Purchasing Contract Services Purchasing Any purchases we facilitate, or quotes that we provide. REA Testing Folders, Files and Documents Personal Shared Reports Custom State Student Security Information Security Account Compromise Application Audits Content Filtering Device Forensics E-Discovery/Litigation Holds Malware Phishing Report Security Audit Information Security (Other) Security and Emergency Management Door Access Physical/Building Security Cameras Security Training SEM (Other) Others

Can't login to staff page - gets "username has been deleted " Staff page: https://www.spps.org/site/Default.aspx?PageType=7&SiteID=10993 Solution: User should CONTACT Communications at 651-767-8110 or communications@spps.org

https://osxdaily.com/2019/03/22/how-change-screen-time-password-ios/  1. Look up the device in Jamf/Fuji.  Devices - Mobile Devices - Management - Clear Screen Time Passcode Send the Clear Screen Time Passcode Command  2. Confirm the command was completed  Device -  Mobile Device - Management History   How to Change a Screen Time Passcode in iOS 1. Open the ‘Settings’ app in iOS 2. Scroll down to tap on “Screen Time” 3.  Within Screen Time settings, scroll down and tap on “Change Screen Time Passcode” Con 4. Confirm that you want to change the Screen Time Passcode in iOS 5 . Enter the new passcode twice for the change to take effect

*** Requirements: Must be logged in with staff Active Directory account. *** Must be on SPPS network or connected to SPPS network via VPN. 1.  Click search box near Windows button (bottom left corner of screen).  2.  Type "software" in the box, then find "Software Center" in the list and click on it.  3.  Once Software Center opens, click Applications in the list on the left side.  4.  Locate and click OpenVPN icon.  5.  Click Install button.

***** Requirement: Must login with staff Active Directory credentials 1. Click on Finder. 2. Click on Applications. 3. Click on Utilities. 4. Double-click Self-Service icon to open it. 5. Log Into Self-Service (bottom left corner) using your Active Directory, (e######, password) (This is what you use to log into your computer.) 6. Type openVPN in the search bar (top left corner). 7. Click Install button for OpenVPN.

  Sign In iPad   FAST On the home screen, look for the FAST icon. Teachers/Specialists: Login in with active directory (e + employee number) and password Students: Login in with active directory (s + student number) and password   You may receive a login error. Please click the home button and re-click on the FAST icon. Computer   Login it at spps.org/fast Teachers/Specialists: Login in with active directory (e + employee number) and password Students: Login in with active directory (s + student number) and password   Administering Assessments for K-1 (See grades 2-8 on page 2) Click on Screening   Click on All Assessments Screening K-1: Click on earlyReading Click on the clock:Enter scores from paper pencil assessments or enter scores as students are tested. aReading is available for students who you know can read. Green assessments are the required FALL assessments. The others are optional. BE SURE TO CLICK SUBMIT at the bottom of the screen.   To View Reports: Looks at the top of the Screening Page:   To see F & P Text Level Correlation: Choose the reporting tab on the top and scroll down to Screening to Intervention Report. Look for the field Lexile or Basal, then click on the left to change it to Fountas and Pinnell, Lexile, etc.   At the top of the screening report click on individual reports.     Sign In iPad   FAST On the home screen, look for the FAST icon. Teachers/Specialists: Login in with active directory (e + employee number) and password Students: Login in with active directory (s + employee number) and password Computer   Login it at spps.org/fast Teachers/Specialists: Login in with active directory (e + employee number) and password Students: Login in with active directory (s + employee number) and password   TEACHER Login Directions: Login to FAST spps.org/fast Click on all assessments Click on a reading or early reading There is an empty square not labeled next to group screening report Click on that to select all to assign tests.   Student iPads Go back to home screen Click on FAST app icon Students login with s and their lunch number and the original password they used to set up their ipad or go to it.spps.org, teacher activities) Second Grade Students- password is 876543. Click sign in They will get an error message Click on the home button again Click on FAST app icon again Then click on the green fish When finished they click on exit text   Administering Assessments for Grades 2-8 (aReading) and CBM 1. Students will log in to their iPad using their student number. (s+student number) Second grade password is 876543. 3-8 students will use their unique password used to set up their iPad. It can also be found in Campus. Click on All Assessments: All Directions are included in the beginning of the assessment. Please Review         Screening 2-8 Click on CBMreadingRe-2017 for English CBMreadingRs-2017 for Spanish   Click on that to select all To View Reports: At the top of the screening report click on individual reports.         Student View for aReading Students will click on Screening: Blue Cloud aReading is the green Fish- It should say Screening Tests! Hello (student name)! Please click on a fish to begin.       How to pause an assessment: Select the pause button at the bottom of the page   When the student is ready to continue click on the play button next to their name on the screening page.      

For Macs on Monterey or Earlier For Macs on Ventura or Later For Macs on Monterey or Earlier  (Scroll Down for Ventura or Later) Open System Preferences from Apple menu or the Gear icon on the dock. Click Software Update Click Upgrade Now Click Agree Verify your name appears and enter your AD Password.  Then Click OK. (If your password won't work or name doesn't appear try opening Self Service and running "Upgrade to MacOS Ventura".  If that doesn't work, contact a Field Tech to update) It will take approximately a half hour to install, restart and be ready to use again. For Macs on Ventura Open System Settings from the Apple Menu or the Gear icon on the dock. Click General and then Software Update Wait for the Mac to stop checking for updates. When it’s done click Update Now. Click Agree Verify your name appears and enter AD Password and then click OK. It will take approximately a half hour to install, restart and be ready to use again.

With Multi-factor authentication (MFA) the process to signing into your email will be changing slightly but once you are signed in the process to open a shared mailbox is the same. Visit: https://outlook.office.com from your web browser.  Sign in with your @spps.org email and Active Directory password.  In the top right corner, left-click your initials or image. See initial T in the example below.   Left-click Open another mailbox. Enter the email address of the shared mailbox you wish to open.         Select the email address. Click Open.