Freshservice - Ticket Category Tree
Modified on: Mon, Jul 10 2023 12:27 PMHello! If you're new to Freshservice, please start here!
- This article lists the categories available when you're reporting an issue (incident) to us.
- The service catalog uses a different list of categories.
- If you need more information about the difference between incidents and service requests, please read this article.
- On the other hand, if you want to understand what role categories play in Freshservice, read this.
| Category | Sub-category | Item | Notes |
|---|---|---|---|
|
Academic Applications |
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|
Apple Classroom |
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| Campus | |||
| Clever | |||
| Destiny |
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| EdPlan | |||
| FAST | |||
| PowerSchool | |||
| Perform | |||
| Professional Learning | |||
| Schoology | |||
| Seesaw | |||
| SWIS | |||
| Xello | |||
|
Academic Applications (Other) |
Applications that teachers and students use in classroom settings that aren't covered by other categories. For example:
|
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|
Account/Access |
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| Finance Account | |||
| HR Account | |||
| Managed Apple ID | |||
| SPPS Account (AD) | |||
|
Student Information System Accounts (CAMPUS) |
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|
Work Order Facilities Account |
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|
Business Applications |
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|
Adobe Creative Suite |
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| Bolt (Tableau) | |||
|
Business Applications (Other) |
Other applications used in SPPS administration, but typically not in classrooms. | ||
| Collaboration Tools | Microsoft Teams, Google Meet, Zoom, FaceTime, etc., but not virtual phones | ||
| Laserfiche | |||
| Office Productivity | Office 365, most Google Apps, etc. | ||
|
Classrooms, Meeting Rooms, and Labs |
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|
A/V Equipment |
Projectors, Apple TVs, speakers, presentation stations, and all manner of televisions |
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| Labs and Mobile Carts | Stationary and mobile computer labs (laptop carts, iPad carts, etc.) | ||
| Room Scheduling | |||
| Special Event | |||
|
Computers, Printers, Phones and Email |
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| Computers | |||
| eFax | |||
| iPads and Tablets | |||
| Networking/Internet | |||
| Phones | |||
| Desk Phones | |||
| Mobile Phones | |||
| Virtual Phones | Google Voice, Jabber, etc. |
||
| Printers, Scanners, and MFDs | |||
| Technology Recycling | |||
| VPN | |||
|
Department Services |
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| Communication | |||
| Blackboard | |||
| Connected | |||
| Constant Contact | |||
| Facilities | |||
| Tririga | |||
| Finance | |||
| Finance Services | |||
| Health Services | |||
| CHA Access (Remote) | |||
| Human Resources | |||
| Human Resources Services | |||
| On-/Off-boarding and Changes | |||
| IT | |||
| Data Services | |||
| Freshservice | |||
| Logistics | Moving stuff from place to place: office moves, LMM iPad supply runs, B2B transfers, pickups and deliveries of all sorts. | ||
| Project Management/Smartsheet | |||
| Websites | |||
| Nutrition Services | |||
| Catering | |||
| Food Quality | |||
| FOH Equipment | |||
| Interactive Menu | |||
| NC Delivery/Driver | |||
| Ordering | |||
| PE Menu Plans | |||
| Printer/Scanner | |||
| Recipe | |||
| Nutrition Services (Other) | |||
| Purchasing | |||
| Contract Services | |||
| Purchasing | Any purchases we facilitate, or quotes that we provide. |
||
| REA | |||
| Testing | |||
|
Folders, Files and Documents |
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| Personal | |||
| Shared | |||
| Reports | |||
| Custom | |||
| State | |||
| Student | |||
| Security | |||
| Information Security | |||
| Account Compromise | |||
| Application Audits | |||
| Content Filtering | |||
| Device Forensics | |||
| E-Discovery/Litigation Holds | |||
| Malware | |||
| Phishing Report | |||
| Security Audit | |||
| Information Security (Other) | |||
| Security and Emergency Management | |||
| Door Access | |||
| Physical/Building | |||
| Security Cameras | |||
| Security Training | |||
| SEM (Other) | |||
|
Others |